Spotlight: St. Rita's Medical Center (Lima, OH)
“Our volumes are rising and payer precertification expectations are increasing.
Staffing remains stagnant.
We need to work quicker, smarter and faster; and that’s what TRACE is all about.”
- Cheri Martin, Director, Patient Access
Who We Are
- Serve West Central Ohio
- Founded by the Sisters of Mercy
- Part of Catholic Healthcare Partners
- Document patient eligibility from payer web sites
- Record precertification calls to payers
- Use records to prevent and overturn denied claims
- Manage and store inbound physician orders
- Store and retrieve prenatal records sent by physician offices
- Monitor records for quality/customer service
- Retrieve needed information in a timely manner
- Prevent and manage denials
- Improve efficiency
- Enhance patient safety
- Strengthen referring physician relationships
- Reduce paper storage
- Enhance patient and physician satisfaction
- Support staff with objective proof of communication
- Record scheduling calls in Physical Medicine/Rehab
- Provide access to physicians offices

Diana Carter
TRACE Champion in Outpatient Express Testing
How We’re Using TRACE
Expected Outcomes
Future Plans








