Trace Days 2012 is just around the corner, but there’s still time to make sure you are among the users who take advantage of this unique learning opportunity. The Trace users’ conference will be held March 7-9 in Knoxville, Tenn., home of The White Stone Group. Trace users from across the country are coming to network, share best practices and hear the latest and greatest from Trace.

The conference is designed for attendees to gain a better understanding of how to improve processes and optimize their investment with Trace. Sessions will be led by Trace representatives, along with your peers in the industry. Attendees will have the opportunity to earn up to 10 contact hours toward their CHAM or CHAA certification.

To see the schedule, session information and hotel information, please go to TraceCommunication.com/TraceDays. For more information, please contact your Trace account manager or Erin McCarty, director of Marketing, at erin.mccarty@twsg.com.

Here is a sample of the agenda:

• Recipe for Successful Deployments
• Process Flows from the Ground Up
• How to Take Trace to the Next Level
• Coming Attractions with Trace
• Top 10 Tips from the Trace Support Team
• Saving Time & Money: Client Case Studies
• Q&A with Trace Product Experts

Case Study Contest: Winner Gets Free Ride to Trace Days!

While capturing communication across the revenue cycle, Trace picks up the overall message hospitals are sending to their patients.

Read here how capturing a customer service mishap helped CentraState turn a low satisfaction score into a breakthrough.

Three patient access directors share their experiences with Trace at last fall’s NE NAHAM Regional Conference.

For a look at what they had to say, click here.

Blair Wright of The White Stone Group moderates
a panel session at NE NAHAM in Stamford, CT.

Who:


What:

When:

Where:

A panel of 5 industry leaders from across the country

The Patient Experience: 5 Ways to Ensure a Smooth Flight through the Revenue Cycle

Tuesday, January 31, 10:00 am - 11:30 am

HFMA Region 11 Healthcare Symposium
in Las Vegas

Thanks to Trace users like Shirley A. at Jackson Madison Hospital, the January release of Trace has many new time-saving features that are sure to make your job a little easier.

Here are a few of the highlights:

• Ability to Edit Advanced Searches
• View a Snapshot of Notifications in a New Report
• Filter Data by Faxes from a Particular Fax Number
• Option to Clear Data in both PixCert and Trace Voice
• More Controls over Prohibited and Safe Fax Numbers
• Automatic Forwarding of Faxes to Designated Printer

Within the next few weeks our new blog will be up and running. It will be packed full of great tips & tricks, fun stories and much more. Stay tuned to our home page for the first post... coming soon!