The Trace Times is the official newsletter of Trace by The White Stone Group, Inc. Trace tracks communication to protect hospital revenue, quality and performance.
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April 2012 To view our online archive, click here.
Networking, Learning & Fun at Trace Days 2012
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Thanks to all of our customers who came to Knoxville, Tenn. for Trace Days 2012! We had a great time meeting many Trace users, hearing best practices and sharing the latest and greatest product updates. To hear what some of the attendees had to say, click here. If you missed Trace Days this year and are interested in receiving updates about future user conferences, please let us know. |
NEW CARTOON - Use Trace to Manage Your Message with Patients
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Watch our new 90-second cartoon about how Trace can help you improve patient experience by better managing your message with patients. Record phone and face-to-face conversations, and monitor records for quality assurance, training and issue resolution. Check it out to learn more!. |
Atlanta Medical Center Uses Face-to-Face Recording
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Atlanta Medical Center is using face-to-face recording through Trace for patient interviews in registration and outpatient admission areas. Conversations are recorded through a desktop microphone connected to the registrar’s PC. Staff collects data elements necessary for registration and discusses the patient’s financial liability and benefits, then indexes the recording to the patient’s account number through Trace. To read more, click here. |
Hartford HealthCare Uses Trace for Central Scheduling,
Customer Service Improvement
| Hartford HealthCare (HHC) has implemented Trace as part of a larger effort to centralize scheduling and provide a more efficient, patient-friendly experience for customers. Trace is providing denial support for authorizations, while also tracking operational activities in HHC’s revenue cycle call centers. By tracking these activities, HHC plans to achieve an increase in point of service collections, a reduction in avoidable write-offs and an increase in patient satisfaction scores. To read more, click here. |
See Trace at Spring Conferences
We’ll be hitting the road this spring for conferences across the country. Please stop by to say hello if you’ll be attending!
19th Annual Case Management Conference
Focus on Hospital Case Management
April 26 – 29 | Hyatt Regency Denver at Colorado Convention Center
38th Annual NAHAM Conference
Patient Access: The Helm of the Revenue Cycle
May 8 – 11 | Manchester Grand Hyatt Hotel | San Diego, CA
Trace Booth #300
Plus! Come to our Industry-Sponsored Session on Thursday afternoon featuring a presentation from Lowell General Hospital on the hospital journey to a paperless revenue cycle. Click here for details.
Becker’s Hospital Review Annual Meeting
ACOs, Physician Hospital Integration, Improving Profitability, and Key Specialties
May 17 – 18 | Hotel Allegro | Chicago, IL
Trace Booth #4 |
Trace Spring Release
Check out updates in the spring release! This release includes new filtering options to fit your individual workflow, along with features to improve the convenience and usability of Tracker. A significant change is a new work list view that shows both search results and the last record selected in one screen for faster searching. For more info,
click here.
