The TRACE Times is the official newsletter of TRACE by The White Stone Group, Inc. TRACE is software that manages communication in the healthcare setting. Click here to learn more.

October 2009 To view our online archive, click here.

• In this issue:
• Methodist LeBonheur Branches Out with TRACE
• Interactive Web Tool Displays Best Practices
• Welcome New TRACE Customers
• Zimmerman Features TRACE as Revenue Cycle Best Practice
• Quote of the Month
• 10 More Ways to Use TRACE
• New Proof Points
• Follow Us on Twitter
• Join TRACE on Facebook!

Methodist LeBonheur Branches Out with TRACE

67… the number of departments now using TRACE at Methodist LeBonheur Healthcare, a seven-hospital system in Memphis, Tenn. And the number continues to climb as new areas learn of outcomes achieved with TRACE. Read about Methodist’s success in expanding TRACE for improved productivity, patient satisfaction and physician support across the system.

Click here to read the full article...

Interactive Web Tool Displays Best Practices TRACE Best Practices

This new interactive tool shows best practices achieved with TRACE. To view a best practice, click on an activity listed below one of the departments. For more detail, follow the links to articles, videos, case studies and more. To learn how you can be using TRACE in one of these areas or to share a new activity for the map, please contact us.

Welcome New TRACE Customers

Cheyenne Regional Medical Center (Cheyenne, WY) - Press Release
Saint Joseph's Health System (Altanta, GA) - Press Release
Tanner Medical Center (Carrollton, GA)

Zimmerman Features TRACE as Revenue Cycle Best Practice

TRACE was recently featured as a revenue cycle best practice in a study published by Zimmerman’s Academy of Healthcare Revenue.  Titled “Maximizing Revenue Cycle Performance Through Communication Management Technology,” the study shares insights into hospitals using TRACE to maximize collections and prevent lost revenue. Strategies include streamlining front-end processes, improving case coordination efficiency and enhancing business office workflow.

Featured hospitals include City of Hope (Duarte, Calif.), Health First Inc. (Rockledge, Fla.), University of Arkansas for Medical Sciences (Little Rock, Ark.) and West Jefferson Medical Center (Marrero, La).

To read the research study, click here.

Quote of the Month

Cheyenne Regional Medical Center is Wyoming’s largest healthcare system and the first in the state to implement TRACE. The hospital is using fax capabilities to capture and route physician orders through pre-registration.

“We will easily be able to realize savings of an FTE just by eliminating time spent in document management. Now we can convert that time to direct contact with patients.”
- Kathleen Dahlgren, RHIT, CCS, Revenue Cycle Officer

To read a press release about TRACE at Cheyenne Regional Medical Center, click here.

10 More Ways to Use TRACE

This list shows some of the many ways TRACE can be used across your organization. Click the links to view hospital success stories for each use.

• Document clinical information for peace of mind – Wellstar  (VIDEO)
• Record notification calls – Trinity St. Joseph
• Verify self-pay instructions – Piedmont Medical Center
• Capture authorization from payer web sites - Froedtert Memorial Lutheran Hospital
• Reduce administrative cost of appeals process – Saint Joseph’s Hospital
• Establish centralized order intake – Columbus Regional Hospital
• Prove "no auth required" for observation status - Memorial Hermann Northwest Hospital
• Conduct quality assurance and staff training – Cypress Fairbanks (VIDEO)
• Capture faxed notifications – Sacred Heart Medical Center
• Streamline pre-registration process – Cheyenne Regional Medical Center

New Proof Points

View these proof points to learn how TRACE is protecting hospital revenue.

• Authorization for outpatient CT at Huguley Medical Center
• Patient Copay at Atlantic Health System
• Reference Number at King's Daughter's Medical Center
• Diagnosis Description of St. Vincent Hospital

To send us a "Proof Point" describing how TRACE has helped you, click here.

Follow Us on Twitter!

@TRACEbyTWSG

Join TRACE on Facebook!

TRACE is now on Facebook. Check out the group page to connect with other users and see the latest news from TRACE.

To join the group, search "TRACE by The White Stone Group" and click the link to join. To sign up for Facebook, visit www.facebook.com and create your own profile.

Look forward to seeing you there!