June 2009 To view our online archive, click here.

• In this issue:
• Loma Linda Uses TRACE to Work Smarter, Get Paid
• Who's Using TRACE?
• TRACE News
• 10 More Ways to Use TRACE
• New Proof Points
• Join TRACE on Facebook!

Protecting Revenue in Challenging Times: Loma Linda Uses TRACE to Work Smarter, Get Paid

Loma Linda University Medical Center (LLUMC), a 900-bed facility in Southern Calif., is using TRACE enterprise-wide to help registration and verification teams work smarter and ensure payment for work they are already doing. Learn how LLUMC has protected at-risk revenue, improved customer service and increased collections by using TRACE for paperless documentation of critical revenue information.

Click here to read the full article...

Who's Using TRACE? TRACE Hospital Map

Check out this visual to see departments that are currently using TRACE. To learn how you can be using TRACE in these areas, please contact us. Are you using TRACE in an area not listed here? Let us know, and we'll put you on the map!

TRACE News

Welcome New TRACE Customers

• Lenox Hill Hospital (New York, NY)
• Marina Del Ray Hospital (Marina Del Ray, CA)
• Rockdale Medical Center (Conyers, GA)
• San Antonio Community Hospital (Upland, CA)

TRACE Featured in Health Data Management
West Jefferson Medical Center in Marrero, La., has used TRACE to cut its annual medical necessity denials by 93 percent. In an article titled "Feet to the Fire," Health Data Management spoke with Angela Greener, West Jefferson's CAO, to find out how. Read how West Jefferson has used TRACE to document information needed to defend medical necessity. Click here to view the article.

TRACE Presented at NAHAM Annual Conference
TRACE was recently featured at NAHAM's 35th Annual Conference and Exhibition in Las Vegas. In a session titled, "Leveraging Communication to Enhance Revenue Cycle Performance," Yvonne Chase, CHAM, described Mayo Clinic's use of TRACE to protect valuable time and resources in Patient Access.

Mayo's outcomes include the following:

• Reduced denials by 11%
• Increased POS collections by 7%
• Streamlined referral process
• Improved appointment scheduling time by 3 days
• Boosted telecommuter productivity by 18%
• Streamlined administrative duties surrounding patient care
• Protected against complaints and unnecessary litigation

10 More Ways to Use TRACE

This list shows some of the many ways TRACE can be used across your organization. Click the links to view hospital success stories for each use.

• Store patient financial applications
• Record managed care contract negotiations
• Reverse up-front denials with proof of clinical Video
• Record precert for outpatient procedure
• Capture authorization for outpatient CT
• Prove notification of admission sent by fax
• Capture precert for continued stay
• Keep track of the claims process
• Capture and retrieve all communication records Video
• Prove appropriate notice for level of care

Proof Points

View these proof points to learn how TRACE is protecting hospital revenue. See how these hospitals have saved money by using TRACE as proof of routine communication.

• Proof of medical necessity at Del E. Webb Medical Center (Sun City West, AZ)
• Authorization for billed service at Memorial Hermann Northwest (Houston, TX)
• Payer said "no precert required" at Owensboro Medical Health System (Owensboro, KY)
• Authorization number for appeal at Maine hospital

To send us a "Proof Point" describing how TRACE has helped you, click here.

Join TRACE on Facebook!

TRACE is now on Facebook. Check out the group page to connect with other users and see the latest news from TRACE.

To join the group, search "TRACE by The White Stone Group" and click the link to join. To sign up for Facebook, visit www.facebook.com and create your own profile.

Look forward to seeing you there!