February 2009 To view our online archive, click here.

• In this issue:
• TRACE at the Cleveland Clinic Transfer Center
• 10 More Ways to Use TRACE
• TRACE News
• Quote of the Month
• New Proof Points

TRACE at the Cleveland Clinic Regional Hospital Transfer Center

Read how Cleveland Clinic is using TRACE in its 24-hour Transfer Center. Click here to learn more.

10 More Ways to Use TRACE

This list shows some of the many ways TRACE can be used across your organization. Click the links to view hospital success stories for each use.

• Receive, Index and route physician orders
• Capture verification on payer web sites
• Record notification calls
• Broadcast fax discharge forms
• Track administrative appeals
• Capture clinical reviews
• Record patient out-of-pocket estimates
• Document registration instructions
• Route faxes to referring physicians
• Capture online authorization

TRACE News

• Welcome to Mercy Health Partners of Southwestern Ohio. View press release
• See TRACE in the November issue of Healthcare Finance News. View article

Quote of the Month

Mercy Health Partners of Southwestern Ohio is implementing TRACE in its Customer Pre-Services department, which encompasses scheduling, pre-registration and precertification. Communication records will be used to monitor and train employees, resolve he-said, she-said scenarios and improve staff morale. Click here to learn more.

"By monitoring call records through TRACE, we can provide positive feedback and coach our employees to improve quality and customer service. TRACE will also back up our efforts by supplying objective proof of staff interactions with customers."

- Emily Seitz, Regional Manager

New Proof Points

View these new proof points to learn how TRACE is protecting hospital revenue. See how these hospitals have saved money by using TRACE as proof of routine communication.

• Inpatient Notification at Children's Medical Center Dallas
• Reference number at King's Daughters Medical Center
• Notification and clinical at Allen Memorial Hospital
• Diagnosis description at St. Vincent Hospital
• Effective policy date at Mercy Medical Center
• Inpatient notification at Trinity St. Joseph
• Patient copay at Atlantic Health System
• Online authorization at Froedtert Memorial Lutheran Hospital

To send us a "Proof Point" describing how TRACE has helped you, click here.